Troubleshoot issues related to multimedia messages (MMS) on your HTC One

Last Updated: Aug 03, 2016

Troubleshoot issues related to multimedia messages (MMS) on your HTC One; Troubleshoot issues related to multimedia messages (MMS) on your HTC One. Last Updated: Aug 03, 2016. Send or receive multimedia messages (messages with pictures, video or audio) These steps help identify and resolve the underlying cause. After completing each step. Not able to receive Picture message in HTC Desire C However everything works fine, when I send picture message. On the other hand, whenever anyone sends any Picture message with text to me, it never comes to my mobile.

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You may have this issue if your device is unable to:

• Send or receive multimedia messages (messages with pictures, video or audio)

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Verify your HTC One® is connected to the Sprint network using Sprint Zone.

   Be sure mobile data is enabled and functioning for multimedia messages to work properly.

   1. Access Sprint Zone.
   2. Swipe from Right to Left to open Device Diagnostics.
   3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Sprint network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
      1. From Device Diagnostics, tap System Updates.
      2. Tap Update Profile.
      3. After the profile update is complete, tap OK.

   If your HTC One still can't connect to data, troubleshoot data connectivity.

2. Do you see an error message that says the media file is too large?

   Try reducing the size of the file with a compatible editing program available in Google Play Store™.

   You can also try to send the file via email. Email providers usually have a higher file size limit.

3. Perform a soft reset.

   A soft reset reconnects your HTC One to the Sprint network.

   1. Press and hold the Power key until your HTC One™ turns off.
   2. Your HTC One restarts.
   3. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your HTC One is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages or contact Sprint Customer Care for more help.

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